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AN S3 STORES, INC. COMPANY

FAQ

Everything buyers ask before, during, and after a purchase. Can't find the answer? Call us at +1 (989) 267-6985 Mon-Sun 8am-7pm Eastern.

Trust & Authority

Are you really an authorized dealer?

Yes. We're an authorized factory-direct dealer for 10+ outdoor power and construction equipment brands. Every unit ships in original OEM packaging with factory paperwork. Warranty registers to your name at delivery and is honored at any authorized service center nationwide.

Who is S3 Stores, Inc.?

S3 Stores is our US-based parent company, family-run since 2005, BBB-accredited. We operate 18+ specialty retail sites covering art supplies, office products, pet supplies, beauty, fitness, and outdoor equipment. Lifteno.com is our outdoor power & construction equipment vertical.

Shipping & Delivery

How long does delivery actually take?

Freight delivery on large equipment typically takes 7–12 business days to your home. We never claim 24-hour delivery on freight items — these ship from manufacturer warehouses on a pallet via LTL. Smaller items (handhelds, accessories) ship UPS/FedEx in 5-8 business days.

Do you ship to Hawaii, Alaska, Puerto Rico?

Free delivery covers all 50 US states, including Alaska and Hawaii. Puerto Rico and other US territories require a custom freight quote — please call +1 (989) 267-6985 before ordering for shipping costs and timing.

What if something arrives damaged?

Photograph any visible damage at delivery. Refuse delivery if it's significant. Call us within 48 hours at +1 (989) 267-6985 — documented damage is fully covered at our cost.

Warranty & Service

Is the manufacturer warranty really included?

Yes. Every machine ships with the full factory warranty, registered to you at delivery, honored at any authorized service center in the US. Husqvarna 3-year, Cub Cadet 3-year, Ariens 3-year, AGT 1-year, MMS 1-year, TYPHON 1-year, and others.

Where do I take it for warranty service?

Any authorized service center for that brand. Use the brand's dealer locator on their website, or call us at +1 (989) 267-6985 and we'll find the closest one to you.

Pricing & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay through secure, encrypted checkout. We do not offer financing programs — we keep our everyday factory-direct prices low for everyone instead.

Will you price-match a competitor?

We don't run a formal price-match program. Our factory-direct pricing is set as our best offer day one. If you find a lower price from another authorized US dealer on the same OEM unit (not a gray-market reseller), call us and we'll review case-by-case.

Returns

Can I return a unit I've already used?

Returns on opened or operated units are evaluated case-by-case. Unopened, factory-sealed units have a 30-day return window with a 15% restocking fee plus return freight.